Terms & Conditions
Terms & Conditions
Last updated: 11/12/2025
Welcome to Ceylon Glow. By accessing or using our website (www.ceylonglow.co.uk) and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.
1. General
These Terms govern your use of the Ceylon Glow website and all associated services. By continuing to browse, access, or make a purchase, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Ceylon Glow reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised Terms.
2. User Accounts
Users may be required to create an account to make purchases or access certain features.
You agree to provide accurate, current, and complete information when creating your account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Ceylon Glow reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in unauthorized or fraudulent activity.
3. Products and Orders
All orders placed through our website are subject to availability and acceptance.
Product descriptions, prices, and availability may change without notice.
Ceylon Glow reserves the right to cancel or refuse any order if a pricing, stock, or system error occurs.
Once an order is placed, you will receive a confirmation email. However, this does not guarantee acceptance of your order.
We reserve the right to limit quantities or discontinue products at any time.
4. Payments
All payments must be completed at the time of checkout using the available payment methods.
Prices are displayed in Pounds and include applicable taxes unless otherwise stated.
In case of payment failure or suspected fraud, your order may be cancelled without prior notice.
Ceylon Glow uses secure payment gateways, but shall not be held liable for any issues arising from third-party payment processors.
5. Shipping and Delivery
Shipping timelines and costs are provided during checkout.
Delivery times may vary depending on your location, product availability, and courier service.
Ceylon Glow is not responsible for delays or damages caused by third-party shipping providers or circumstances beyond our control (e.g., customs, strikes, natural events).
Ownership and risk of loss transfer to the buyer upon delivery.
- Ownership and risk of loss transfer to the buyer upon delivery. Delivery includes UK mainland; additional terms may apply for remote locations.
6. Returns and Refunds
Consumers in the UK have a statutory right to cancel online orders within 14 days of receiving their goods, unless the product is exempt (e.g., perishable items or customized goods).
Products must be unopened, unused, and in original packaging.
Refunds will be processed after inspection and approval. Shipping costs are non-refundable.
Please refer to our Return & Refund Policy page for detailed instructions.
6A. Order Cancellation
Customers may cancel their order before the order is processed or shipped. Once the order has been dispatched, cancellation will not be possible.
To request a cancellation, you must contact us immediately at hello@ceylonglow.co.uk with your order number.
Ceylon Glow reserves the right to decline cancellation requests submitted after the order has entered the processing or shipping stage.
If the cancellation is approved:
A refund will be issued to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Ceylon Glow reserves the right to cancel any order due to stock issues, pricing errors, or suspected fraudulent activity. In such cases, the customer will be notified, and a full refund will be issued.
7. Intellectual Property
All content on this website, including logos, images, text, graphics, and product names, is the property of Ceylon Glow and protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or use any part of the content without prior written permission.
8. Prohibited Uses
Users must not:
Engage in unauthorized or unlawful use of the website.
Attempt to hack, disrupt, or damage the website or servers.
Use automated tools (e.g., bots, scrapers) to collect data.
Upload or transmit viruses, malware, or harmful code.
Violation of these terms may result in immediate termination of access and possible legal action.
9. Limitation of Liability
Ceylon Glow shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or products.
We make no warranties, express or implied, regarding product suitability or uninterrupted service.
10. Privacy
Your personal information is handled according to our Privacy Policy, which outlines how we collect, use, and protect your data.
By using our site, you consent to the collection and use of your information as described therein.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
